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For more information about design, delivery and evaluation of courses, visit: FITTEST Training Services

FOCUS ON: IT Emergency Management Training

June 2010

To the average person, tales of dodging bullets, forced sleep deprivation and psychological and physical exhaustion conjure mental images of deep-field war-time emergency operations. However, for twenty ICT officers, from 14 humanitarian organisations, such tales invoke memories of their time in the historic city of Pisa. Read more...

IT Emergency Management Training

The key to efficient and effective humanitarian emergency response operations is trained personnel who are available for immediate deployment. In addition to the constant technical skill-upgrade required by the nature of the humanitarian context, IT responders must also be prepared for emergencies in terms of managerial and survival skills.

This intensive two-week training course focuses on developing IT and telecommunications experts capable of managing the ICT response to humanitarian emergency operations.

Prepared in close collaboration with a range of humanitarian partners, including UNICEF, this training is held in Pisa, Italy, at the Scuola Superiore Sant'Anna.

Participants from UN agencies, Stand-by Partners and NGOs are invited to attend.

VIDEO: IT Emergency Management Training



Open to all members of the humanitarian ICT community that are managing ICT projects in the field, or who are skilled ICT technicians that want to gain project management skills. There are typically 20 spaces per session.

This event is not open to private individuals or anyone not working in the humanitarian sector.

* Applicants from a non-ICT background are unlikely to get full value from this training, and would probably struggle in the in-course evaluation. We recommend only those with an ICT background apply.


This course runs once per year, generally around late September / early October.  See the training calendar for exact dates.


Pisa, Italy.


The key objective for the course is provide emergency ICT Project Management skills - for example how to write Project Plans & Budgets for an ICT project in an emergency context.

The training also includes presentations, by highly experienced ICT emergency managers and professors, on the aspects of humanitarian response in emergencies, focusing on planning and managing ICT infrastructure within the emergency context.

During the two weeks, participants also engage in team-building and leadership exercises, security simulation training, preventive medicine and first-aid as well as 4-wheel driving in rough terrain. Download sample agenda.


All travel, accommodation and food costs are covered for participants.


Entry Test

There is an entry test for anyone interested in this course. This helps the learning process by ensuring everyone starts with the same minimum level of background knowledge.

Candidates must complete the entry test to be eligible for selection.

How to Apply

Once the Entry Test is successfully completed, follow these steps:

  1. Have the appropriate manager in your organization* nominate you (see below) by sending an e-mail to you, CC  This message needs to make it clear they are nominating you on behalf of your entire organisation, and that they have the authority to make such nominations.
  2. Update your CV (Organization specific forms such as a P11 do not provide the detail we need for the selection process, so please avoid using these)
  3. Fill out the application form.  (You may want to prepare your Letter of Motivation first, as you will need to copy/paste this into the application form)
  4. Email your CV, along with the message showing your nomination, and the results from the Entry Test to

Once your application is complete we will send you a confirmation message.


Nominations must come from a manager that is responsible for emergency IT and telecommunications across your organisation globally (for example, a CIO). Nominations cannot come from individual applicants, or country level managers (unless your organisation does not have a global level).

Selection Criteria

Applications will be considered based on:

  • Practical managerial experience
  • Key technical background
  • Manager's approval
  • Relevant university degree (or equivalent)
  • Emergency experience
  • Ability to apply the learning to future humanitarian operations

In-course evaluation of participants

During the course there are two components for evaluation.

  • A written test (multiple choice)
  • Project Plan and Budget

The written test is administered by the Scuola Superiore Sant'Anna.  The Scuola will award participants with university credits, based on their results in the written test.

Re-evaluation for past participants

For some students, the Project Plan and Budget they prepare for assessment may be the first they have ever done for an IT project. Often students miss out on a strong assessment result by missing one key component of the plan or budget, and with more experience they would have avoided this mistake. In recognition of these situations, we offer the opportunity for past students to be re-evaluated on their project plans and budgets. Note that re-evaluation of the written test is not possible.

For logistical reasons, re-evaluations are run in conjunction with delivery of the actual course, although handled remotely - i.e. via email and telephone. 

If you are a past student and would like to find out more about the re-evaluation opportunity, please contact You can also read more about it in the forums.